Return Policy
Last updated: September 15, 2026
Supermarket World is part of the Atlantic Restaurant & Supermarket Equipment group. This policy applies to purchases and services through www.supermarketworld.com.
Return Authorization and Eligibility
All return requests must be submitted to Supermarket World in writing for prior approval. Do not return a product without written authorization from Supermarket World.
- Return requests must be made within 14 days of purchase.
- Only unused items in their original packaging are eligible for return.
- A 20% restocking fee and all applicable shipping costs will be deducted from the refund or credit.
- Custom-made and special-order items are not eligible for return.
- All returns are subject to inspection for damage or misuse before a refund or credit is approved.
To request authorization, email sales@supermarketworld.com. Contact us for return instructions before sending equipment back.
Warranty Coverage
Supermarket World provides a one-year parts and labor warranty to the original purchaser at the original site of delivery, provided proof of purchase is presented. This warranty applies exclusively to products sold directly by Supermarket World or through its approved suppliers. Supermarket World will repair or replace equipment determined to have a manufacturer's defect. The decision to repair or replace is at Supermarket World's discretion.
Warranty Claims and Service
All warranty claims must be made directly to Supermarket World using the contact details below. Costs incurred for unauthorized repairs or services performed without prior approval will not be reimbursed.
Warranty labor coverage applies to normal labor charges for service within 50 miles of an authorized service center. For equipment located beyond 50 miles, the owner is responsible for bringing the product to the nearest service location and for additional time, transportation, and travel expenses. Repairs must be performed during regular service hours; overtime charges are the owner's responsibility.
The owner is responsible for inspecting shipments for damage, including hidden damage, and reporting shipping damage promptly following delivery.
Warranty Exclusions
The warranty does not cover:
- Products not used, installed, or maintained according to the manufacturer's instructions, including incorrect electrical or gas connections.
- Products that have been mishandled, abused, misapplied, exposed to harsh chemicals, damaged by natural disasters, modified by unauthorized personnel, or have altered or missing serial numbers.
- Labor charges resulting from delays, waiting time, or operating restrictions that hinder service technicians.
- Replacement parts subject to normal wear and tear.
- Loss of business or profits resulting from equipment issues.
- Damage caused by misuse, neglect, improper cleaning, improper installation, accidents, fire, or theft.
This warranty applies only within the United States and is non-transferable. Equipment located outside the United States is not covered. If a technician determines that an issue is not covered under warranty, the customer is responsible for the resulting service charges and any non-covered repairs.
For service or replacement parts, contact us Monday through Friday, 9:00 AM–5:00 PM Eastern Time.
Contact Us
Supermarket World
Part of the Atlantic Restaurant & Supermarket Equipment group
899 Newark Turnpike, Kearny, NJ 07032, United States
Email: sales@supermarketworld.com
Phone: (888) 811-2268