Frequently asked questions

Our focus is equipment for supermarkets, grocery stores and delis: refrigerated display cases, commercial refrigerators and freezers, walk-in coolers and freezers, and walk-in refrigeration units. Start with the type of food you need to store or display, then compare the equipment's intended application and specifications. For help narrowing the options, contact our team.

The main difference is where the refrigeration equipment is located. A self-contained case has its refrigeration system built in; a remote case connects to a separate system. Compare installation requirements, available space and the equipment included with the specific model before ordering. Browse remote refrigerated display cases or self-contained refrigerated display cases.

Do not assume that it can. Select equipment designed for the required application and temperature range, and check the manufacturer's specifications for the exact model. If you are unsure which unit suits your products, send us the model you are considering and explain what you intend to store or display.

Check the product page's Specifications and Product Documents sections where available. Review the model-specific spec sheet or manual for dimensions, voltage, phase, clearances and installation requirements. If a document or specification is missing, ask us to confirm it before ordering rather than relying on a similar model.

Start with the required storage temperature and the walk-in's dimensions, then have a qualified refrigeration professional verify the required cooling capacity. Room size alone is not enough: operating conditions and how the space is used also matter. Compare model specifications and BTU rating conditions in our walk-in refrigeration units collection before selecting a system.

Yes. Send us your equipment list or project requirements so we can review the request. Include model numbers if you have selected products, quantities, your delivery city and ZIP code, and your target schedule. For a new store or remodel, explain the departments and equipment you are planning.

Tell us what you will store or display, the available space, and any known installation constraints. Include a model number or product link, site measurements, electrical supply details if known, and your delivery location. We can use that information to discuss suitable options and identify specifications that need confirmation before purchase.

Contact us with the exact model, quantity and delivery ZIP code. If you have a firm opening date or replacement deadline, mention it before ordering. Ask for order-specific availability and dispatch information; a general shipping estimate is not a guaranteed delivery appointment.

Contact us as soon as possible with your order number and the change you need. We will check what is possible for that order; do not assume a change or cancellation is confirmed until you receive a reply. Custom-made and special-order items are not eligible for return. See our Terms of Service and Return & Warranty Policy.

We offer free local delivery within 50 miles of our warehouse in Kearny, New Jersey. Outside that area, charges depend on the destination and selected delivery service. Any free-shipping offer is subject to the applicable zone and minimum order requirements; it does not cover every order or destination. Contact us to confirm your order's shipping cost and eligibility. See our Shipping Policy.

Standard orders generally ship in 3–5 days. This is an estimated dispatch timeframe, not a guaranteed arrival date. Transit and delivery timing can vary by destination and carrier availability. Contact us with the model or order number for information specific to your purchase. See our Shipping Policy.

Yes. Warehouse pickup is free, and pickup orders are generally ready in 2–4 days. Contact us to confirm that your order is ready and arrange collection before traveling. Our warehouse address is 899 Newark Turnpike, Kearny, NJ 07032. Review the Shipping Policy for pickup details.

Our Shipping Policy describes dock-to-dock and tailgate delivery. Dock-to-dock delivery is intended for a business with a receiving dock. Tailgate delivery includes drop-off at your site's entrance; it does not include inside delivery or unpacking. Confirm the delivery service for your order before purchase, especially if your site has access restrictions.

Tell us before ordering. Include your site's access restrictions and whether you need unloading assistance, a liftgate, inside placement or other special arrangements. Ask us to confirm what service is available and any additional cost for your order. Do not assume those services are included in standard tailgate delivery.

Inspect your shipment for damage, including hidden damage, and report any shipping damage promptly following delivery. Contact Supermarket World with your order number and a description of the issue; photos of the equipment and packaging can help explain what happened. Keep the packaging while we review the situation, and obtain instructions before arranging a return. See our Shipping Policy.

Do not assume installation is included. Confirm the exact scope of your order or quote, including any assembly, electrical work, refrigeration connections, drainage or other site preparation. Requirements vary by model. Review the manufacturer's instructions with a qualified installer before purchase and contact us if the equipment or service included is unclear.

Compare the equipment's dimensions with doorways, corridors and its final location. Review the manufacturer's required clearances, electrical supply, ventilation and any drainage or refrigeration connections. Confirm your receiving arrangements and how the equipment will be moved from the delivery point to its location. Have a qualified installer check requirements that you cannot verify yourself.

No. Self-contained describes the refrigeration system, not a universal electrical connection. Check the exact model's voltage, phase and other electrical requirements, along with its installation and condensate-handling instructions. Do not assume that a unit uses a standard 115-volt outlet or requires no site preparation. Have a qualified professional verify the installation requirements.

Follow the manufacturer's installation and start-up instructions for the exact model. Do not guess at setup steps, start-up timing or operating settings. Make sure the equipment is correctly installed and ready for its intended use before loading products. If the manual is missing or an instruction is unclear, contact us before proceeding.

Return requests must be submitted in writing within 14 days of purchase and require our prior written approval. Only unused items in their original packaging are eligible. Returns are subject to inspection for damage or misuse before a refund or credit is approved. Email sales@supermarketworld.com for instructions before sending anything back. Read the full Return & Warranty Policy.

A 20% restocking fee and all applicable shipping costs are deducted from an approved refund or credit. Custom-made and special-order items are not eligible for return. Please review the Return & Warranty Policy before ordering, and contact us if you need to confirm whether a product is a special-order item.

Our Return & Warranty Policy provides a one-year parts and labor warranty to the original purchaser at the original delivery site, with proof of purchase. Coverage applies within the United States and is non-transferable. Eligibility, exclusions, service-distance limits and regular-service-hour conditions apply. Review the full policy for the terms rather than treating this summary as unconditional coverage.

Contact Supermarket World directly at (888) 811-2268 or sales@supermarketworld.com, Monday through Friday, 9:00 AM–5:00 PM Eastern Time. Have your proof of purchase, model and serial number, delivery location and a description of the issue ready. Obtain approval before arranging repairs or service.

Not without prior approval. Our policy states that unauthorized repairs or services performed without prior approval will not be reimbursed. Contact us first to discuss the issue and the next steps. Warranty service also has distance, regular-hours and other coverage conditions; non-covered service charges and repairs are the customer's responsibility. See the Return & Warranty Policy.